I just want to pay for my fibre

Item: Vodacom
Rating: 1
Author: Vuyani N

I have been unable to pay for my fibre and have had no internet access for two days, no one in their call centre has been able to assist me, thus is frustrating as I work from home and my work is being compromised

Helpful (0)

Replies (3)

Vodacom's replyOfficial

02 Dec 2025, 14:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Dec 2025, 14:17

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vuyani N's updateReviewer Update

02 Dec 2025, 15:09

Hi,
I still have not been contacted by anyone.

Vuyani N's update02 Dec 2025, 15:09

Reviewer Update

Hi,
I still have not been contacted by anyone.

Vodacom's replyOfficial

03 Dec 2025, 08:26

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Dec 2025, 08:26

Official