I just want to end my contract..how difficult can that be?

<p>I have been trying to end my contract to go on pay as you go for 3 months now but no luck.</p> <p>First went to Vodacom store where I was told that I have to wait another month.. I set a reminder and call again when the date came. I went through a whole list of questions and was assured that my contract would be ended on the 28th and told to switch off my phone at 21:00 the evening as the transision would happen then and in the morning I am supposed to recharge with artime and all will be fine.</p> <p>I did as I was told, bought airtime and couldnt recharge. I phoned Vodacom again and was told that my account has not been cancelled and that I WOULD BE CHARGED for another months subscribtion fee!!</p> <p>Is this the service I get for being a loyal customer for 15 years??</p> <p> </p> <p> </p>