I just want my outstanding balance

I honestly don't know what to do anymore.

Vodacom is stating that I was handover to MBD.

MBD had NO records of me.

All I want it my balance....

This issue started in March 2021 and we in June 2021 already.

The last agent I spoke to said she going to escalate the matter and try to retrieve my account back and then contact me back mmm l am still waiting.

Vodacoms Legal department said that they received confirmation from MBD on the 7th May that they have my account.

I phoned MBD in June and they had no details of me.

Also the only reason why I did not pay Stopped paying vodacom in last year was because of the dispute I had with you guys about not getting any network coverage and I had to wait 3 months to get feedback.

Does your departments really work in isolation from one another and just do your own thing without communicating.

Please provide me with my balance.

Also when vodacom complaints department contact please do not ask me to provide my ID number telephonically and if I ask you to verifying me in a different manner your agents say they unable to assist.

Do you even know how dangerous it is to give your ID number over the phone from incoming calls due to hackers, ******** and ID theft or authorizing debit orders.

Come now vodacom you not a doppie company that's in the business for 2 minutes be professional