I just want my money!

26 May 2015: I order a phone that is supposedly in stock on Vodacom's website, funds are immediately reserved on my credit card. 3 June: after radio silence (they are supposed to deliver within 3 days), I phone the call centre. They can't find the order, they give me an email address. When they finally track my order down, turns out the phone was out of stock all along - they don't know when they will have stock. I cancel the order and ask for a refund. 24 June: still no refund - just a string of excuses about system issues (back and forth emails over the past 3 weeks). I emailed them again today: first I got told that refunds take 14-21 days (!). Then I got told that the banks are causing the delay (!). For a credit card charge? Really? <br> <br> I have never expected much from Vodacom anyway, but it seems the SA consumer is stuck between a rock and a hard place with the joint incompetence of both Vodacom and MTN.