RP
Ramokoni P
1 reviews | Active since May 2024
17 Aug 2024, 23:17
I just want answers, so that I can move on from this matter.
I want to find out what caused my Vodacom Legal Plus policy being canceled without refunding me my contributions. I came across a problem that needed legal representation after a year of paying my monthly contributions, when i reached out to them asking for legal assistance, I then got an email informing me that my legal cover has been canceled. I spent a lot of energy and time to try and ask that they refund me back my money, to date I didn't get my money.
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Replies (1)Vodacom's replyOfficial
18 Aug 2024, 11:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Aug 2024, 11:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
