I just really need help Vodacom

I logged service request S3-9MP1D-DRJJW on 17/11/2015 at 08.53am requesting a copy of a contract for my ****** phone. An SMS came in asking for ID Copy, year range and email address to send the information to - same information to be sent via fax. I faxed the information through on the same date at 11.10 am. When I called on 19/11/2015 at 15.10pm to follow up on whether or not the fax was received I was informed that the service request was closed but I had not received anything in my email. The consultant said she would re-open the call but I would not be required to resend the fax... Turns out a new call was logged (S3-9MQ3K-KD0UD) and an SMS came in this morning asking for the very same information i had faxed. Because I do not have easy access to fax - I was given an email address to send to [Email Removed] There was no acknowledgement that the information has been received. The longer this process takes the harder the phone will be to locate because it was ****** in another country and the police there need the IMEI and the contract for me to prove I owned the phone. <br> <br> Please do not send a template Vodacom response if you are going to respond - really do something.