I just never ends

So time to upgrade. Decided to use the call centre as it is convenient. What a shocker. Phone arrived more than a week later. With no sim card. Just to get hold at someone who can help. took up my whole afternoon. Only for them to tell me they cannot assist, I must go to a vodacom shop to buy a new simcard. Just because the agent on the phone did not do her job?<br> No man Voacom, this is not how you do things it is absolutely pathetic.