I increased my voluntary limit next thing I have reached my limit.

Good day,

Please be advised I called via 111 in the afternoon 17:42 of 26/09/2017 requesting that my monthly limit be increased from R700 to R1000. Martha Malgas assisted me with that and i got an sms saying it has been increased.

I made 4 calls which lasted a minute each few minutes after the increment, however at 21:06 i got below sms which made me to start asking questions as to what happen here.

YOU Have EXCEED YOUR VOLUTARY CALL LIMIT .YOUR LINE WILL BE SOFT LOCKED

So i contacted 111 again an asked to be connected back to Martha which happen successfully then we try to look at this but Martha had limited access to help investigate this gremlin that just happen that R300 could be consumed by 4 calls that lasted 4 minutes. Also note i was not on 3G for duration i made the increment to the time i got an sms notifying me that i ran out?

I called call center to get the updates on my call but without any luck the agent I go through could not help or provide any updates on my call.I requested to speak to team leader the agent put me on hold for 55 minutes until she drop the line on me .I called again Tebogo repeated same thing.

Could you please investigate what happen btw 17:42PM to 21:06PM treat this as urgent this is a business contract.