I hope you know what an IP number is before using Vodacom online

I would never recommend anybody to use Vodacom online. If you want an upgrade they send you 2 phones to you. Make a new contract and an upgrade. I phoned them to ask what should I do, not want 2 phones. No we are sending a courier to collect the parcel. They do not explain properly that you need you check a IP number before sending the device back. So I just send the second box that came back. A week past I get my email for the invoice, no both phones are still on it. I phone back, to ask what is up with this. At this point I was using the new phone. No the phone that was returned was the upgrade due to the IP number that in on the devices. They are unable to just changes that IP number with the phone that I am using at that time. What they can do for me is collect the second device (leaving me with no phone but still the invoice for both phones) to then send back the first package that was collected.

Yes 3 days after the phone was collected nobody can assist me and the phone that I wanted is discontinue. All they can do for me is start a new upgrade leaving my paying R200 more per month for the next 36 months.

The customer service it UP TO ****!!