I honestly feel that NPS score of Vodacom is over rated.

Well, you would have noted that I had decided to take to hello Peter since Vodacom failed to respond to a complaint that is almost 5 months old. Not just 5 months old, but each time I followed up over the 5 month I was promised that someone would call me. But never did... so I logged my complaint, and within minutes a get a response from Vodacom that someone will contact immediately. And, of course, I know exactly that they would not! So what do I do, I promptly respond, with great pessimism, that it would not happen. Fast forward, from last week to current moment, and nothing, nada, zilch, zero. What does someone have to do to get a service for their hard earned money?