I have Vodacom router at home I've had intermittent to no connection for the past 7 days

I have Vodacom router at home I've had intermittent to no connection for the past 7 days. I've been able to confirm with the help of a Vumatel ANO That I'm able to get a breakout connection directly from the ONT to my computer. However, when trying to connect wireless via the Vodacom Router there is absolutely zero connection This means that the Vodacom router is dead and past its shelf life and that Vodacom needs to replace the router STAT. You can contact me directly to access my account with Vodacom and also to talk to the Vumatel ANO. Vumatel have gone above and beyond to assist me this past week, but Vodacom have failed dismally to assist me. To date I have not heard anything from Vodacom.