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Annie I

1 reviews | Active since May 2011

25 Mar 2025, 09:57

i have tried to upgrade my contracts through Vodacom for the whole month od March now

i have tried to upgrade my contracts through Vodacom for the whole month od March now. Firstly with a company called Rewardsco that commited ***** on my account. then through online portal. no where does it state that i cannot get my phones with anything else other than my original id. the refuse to accept my drivers license thats a valid identification method. now once again all upgrades cancelled due to Vodacom refusing to gove me my phones. utterly frustrated and i have called the call centers which everyone only says they cannot help. dont know why theres a callcentre then? went to several Vodacom shops. also cant assist. so how do a person upgrade if i dont have an id. it will take months to get a new id. i tried asking for third part or to accept my drivers. VODACOM REFUSES

0
Replies (7)
Vodacom
Vodacom's reply25 Mar 2025, 09:57
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

 
AI
Annie I's update25 Mar 2025, 11:29
Reviewer Update
Stop saying someone will contact me and no one does! resolve the issue or let me cancel all my contracts and move to MTN!!!
Vodacom
Vodacom's reply25 Mar 2025, 11:58
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
AI
Annie I's update26 Mar 2025, 07:24
Reviewer Update
NO one has called me. just shows you that Vodacom doesnt even care about complaints on hello peter. If i do not get a response today i am taking this to the NCC and ICASA
AI
Annie I's update28 Mar 2025, 09:30
Reviewer Update
Thanks for not responding or looking into my query. I will now take it up with regulatory authorities and show them even on this platform for complaints, the **** promises of assistance with no assistance. No phonecalls, no resolutions, even though Vodacom commits publicly that they will do their part! Vodacom should start treating their customers right! this is revolting
AI
Annie I's update01 Apr 2025, 11:22
Reviewer Update
A gentleman contacted me last week, on Friday, after my complaint. He said he will look into it. And until now no response. I cant take this anymore. i need the help of a regulatory board to assist, as Vodacom just makes promises and does nothing. this is not right.
AI
Annie I's update02 Apr 2025, 13:13
Reviewer Update
Again, another day np response.......