I have to visit them to find out what's going on

Ref No. ***7<br> Went to Festival Mall branch on the 4th Dec to change my business contract to a personal contract and submitted the paperwork given to me by my company. I was told that one of the docs was on an old format and was given the new one for the company to fill in. I returned on the 7th Dec to submit this doc on the new format and was told that I will be phoned with feedback. By the 9th I still hadn't been phoned so I returned to the store and after some enquiries was told that it would be sorted within the next 1 to 4 hours. By the 10th Dec (today) I still have no telephonic feedback so I return to the store again and am told that the transfer is pending because my bank statements had the balance blanked off. I thought this was private and confidential and that no one needs to know the balance. I asked for a phone number I could contact to rectify the delay and I'm told to phone ***. Nosisi politely tells me that the account was transferred to the wrong name and I'm given Ref No A1-XF32-EZW1JL and told that the problem will be sorted by the 15th. WHAT? More delays & 2 different reasons! I just wanted the account transferred so that I can get my IPhone 6S upgrade.