mM
mmellet M

1 reviews | Active since May 2016

01 Apr 2017, 20:18

I have to pay two full contract rental fees for one handset???

<p>I have had a handset contract for the last 18 years. I have upgraded before the 24-month period was over 9 times. I upgraded my handset contract in January as Vodacom notified me that I am due for an upgrade. In February I received my invoice and the bill was as per the usual with nothing out of the ordinary. In March I got my invoice and I was billed for two contracts! The full amount for both! When enquiring I was told that I had to complete payment for the previous contract until the period was over including the cost of my new contract. This is the first time this has ever happened to me and this was not disclosed to me at the time of the renewal of my contract as I would have never agreed to this. This is ********* and not in line with the consumer act. I expect this to be sorted out. </p>

0
Replies (3)
Vodacom
Vodacom's reply02 Apr 2017, 09:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Apr 2017, 10:27
Official

Dear Customer

Sincere apologies for the inconvenience caused.

We have rectified the problem.

Kind Regards

Dane Larson

mM
mmellet M's update03 Apr 2017, 19:09
Reviewer Update

Thank you for sorting this out so swiftly!