BV
Baronese V

1 reviews | Active since May 2019

11 May 2020, 13:31

I have still not got a satisfying response from Vodacom. Still no fiber after months of trying to get the line activated. Every time you call the call centre you speak to a new consultant and there is just nothing positive that comes out of speaking to th

I have still not got a satisfying response from Vodacom. Still no fiber after months of trying to get the line activated. Every time you call the call centre you speak to a new consultant and there is just nothing positive that comes out of speaking to them. Vodacom could you please come and remove your products from my home. I will find another provider. Thank you for nothing!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply11 May 2020, 14:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 May 2020, 08:37
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query.

Regards,

Vodacom Consumer Website Team