I have run after men less than I have run after you Vodacom - management please call me

I have called Vodacom online sales 7 times on 3 weeks regarding my upgrade. I was initially informed by two consultants in one week that upgrade would arrive within 3-5 days. Only to call a week later and be informed that there is a back order. I requested to be called back. The initial consultantI spoke to said she was surprised and would follow up and get back to me. Nothing. I have called every two days sonde. I was promised I would get feedback after stock check. Nothing. I have called numerous times this week only to be told it’s awaiting to be assigned to a courier. I got the waybill number and have contacted both companies four times. It has not been assigned. Then a ‘senior consultant’ said I would have it today. Shocking. Nothing. I have called 3 times today. It’s been escalated to management twice and yet no one has called me back as per my request.

Vodacom, your consultants aren’t the problem. Your processes are. Funny how you can train consultants to call back with a hot lead for sales but not for customer service.

My request is that a manager please call me urgently. I need my upgrade by tomorrow. I expressed that many time. I don’t see why I have to be running after you… Does customer-centric service not apply to your processes?