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Item: Vodacom
Rating: 1
Author: Suni P

I receive 2 x sms stating my account is in arrears, and i need to make payment within next 5 days. I must dial star111star505hash to make arrange for payment. I do that and i receive a message stating "Your account is not in arrears."

so what is happening vodacom? I know from my past horrific experience with your company, i get disconnected and when i call, its your systems! please advise what is happening? i cannot afford to be disconnected currently as I have my retired Dad on my account and he does not live near me at all for emergencies!!!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

07 Apr 2020, 10:34

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Apr 2020, 10:34

Official