PN
Phumla N
1 reviews | Active since Nov 2022
13 May 2025, 14:15
I have ordered the S...
I have ordered the SIM card with a tablet twice and has been cancelled with out my knowledge at this point I am so angry because I was told that I qualify and today I called to check the status of my order it’s cancelled again and Thando told me the reason it is cancelled it’s because of the sim swap I made I can’t get it I’m requesting for a new tablet with the sim deal I requested I can even pick up at the store if it is not possible for you to deliver at work this is precious and my current number is *** which you can contact me on
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Replies (2)
Vodacom's replyOfficial
14 May 2025, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 May 2025, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 May 2025, 08:08 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with Precious on 2025-05-15 at 13:00:04 regarding her online application we have now received feedback which is as follows:
For the order ***, the reason for the cancellation of the order is that she failed the Confirmation Team verifications.
Regards
Vodacom Consumer Website Team
For the order ***, the reason for the cancellation of the order is that she failed the Confirmation Team verifications.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 May 2025, 08:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with Precious on 2025-05-15 at 13:00:04 regarding her online application we have now received feedback which is as follows:
For the order ***, the reason for the cancellation of the order is that she failed the Confirmation Team verifications.
Regards
Vodacom Consumer Website Team
For the order ***, the reason for the cancellation of the order is that she failed the Confirmation Team verifications.
Regards
Vodacom Consumer Website Team
Best regards,