I have not received the Tablet

I have app**** for a Tablet under contract from Vodacom at Horison view on 24 April 2015. I received the tablet on the same day, but the tablet was damaged and did not charge. I retuned it 2 days later and I was promised a new tablet and I could pick it up on 28 April 2015. On 28/05/2015 I was told that I will get it in 2 days. This 2 days window then stretched to a week. On 6 May 2015 I was told that the tablet was damaged an that it will not be repaired!! I went to the shop and Daniel (the shop manager) told me that he has to consult with the owner, and he (Daniel) will phone me back. On 12 May I phoned again and was told that the owner will be in on Thursday 14 May and that I will receive an answer. On 14 May 2015 I phoned and was told that I will receive an answer before the weekend. I have left a message on the \call back "of Vodacom on 7 May and was never contacted. If you call the call centre you are put on hold for hours. I doubt whether I will ever receive a tablet"