I have never experienced such terrible customer service at Vodacom in the Mall of Africa.

As a regular customer for over 3 years, I was frustrated after waiting over an hour to make a cash payment for our business account. The staff member, a light-complexioned lady, had a poor attitude. After I paid in cash, she informed me about a printing issue and asked for my email to send the receipt. After waiting another 20 minutes without any confirmation, her supervisor inquired about my service. The same lady rudely told me to expect the email, dismissing my concerns about not receiving a receipt after a cash payment. When I attempted to express my frustration, she ignored me and suggested I speak to her supervisor. Fortunately, the supervisor helped me confirm that my payment was processed, but the overall experience was disappointing.