CR
Charney R

1 reviews | Active since Mar 2017

15 Aug 2017, 10:22

I have never dealt with such *********** people in my life

I have had this issues with Vodacom from February now, 4 months with the first situation and no three months for the same dam thing they did on my account. I have cancelled 8 of my lines with them due to the horrible service that we received, I sent the pre-consolations to their consolation department with R15000.00 Proof of payment and they go and cancel all my lines after I only gave Permission to cancel that 8. Now after three month and a account in arrears with R33000 of witch they still deducted from my bank account nothing is sorted out accept the reactivations for the two lines that the cancelled. I have made over 60 calls all recorded on my side to Vodacom, to a point where they now tell me I have reach my monthly limit to call a customer care department image what senseless bull****. And the best thing of all is. They still want to charge me for contracts, after I already paid them off, such a bunch of *****’s. From department to department I have spoken to Tando, to Abram and so on these to specific promised and promised that they will keep in touch and advise as my query goes and when eventually it’s resolved and not once did the ever get back to me and my service requests still not resolved. Three months later. I want the CEO’S direct line, maybe he has passion for the service he gives and his company. And I will be seeing you head office on Thursdays, and I will not leave up until you sort this out.

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Replies (1)
Vodacom
Vodacom's reply15 Aug 2017, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team