NN
Nancy N

1 reviews | Active since Apr 2019

08 Apr 2019, 14:23

I HAVE HAD THE WORSE EXPERIENCE EVER EVEN FROM THE SUPERIORS, THE DO NOT LISTEN THEY ALWAYS HAVE ATTITUDE WHEN YOU ARE TALKING THEY PUT THE PHONE DOWN, THEY ALWAYS SAY I MUST LISTEN AS LIKE I DO NOT LISTEN, IVE SPENT MORE THAN 300HUNDRED AIRTIME WITHOUT

I have requested for a cancellation for my number since from 2017, RMCS always says that they are going to cancel it, on the 1st of April 2019 i contacted again Vodacom transferred me to rmscs i spoke to Keabetswe she said she has log the query for me, it will take 48working hours , i contacted each day , on Tuesday 2nd April i spoke to Phindile she transferred me to the supervisor the supervisor again said to me she will log again the query and Owen the manager is gonna contact me, i call in again Thursday i spoke to Mashudu she logged the query again, i was told that Owen will call me again. according to me 48 working hours has already passed and my number has not been removed yet. am failing to do my swim swap and am missing important calls because vodacom cannot do sim swap for me, this is so unfair because i never signed any contract with RMCS.

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Replies (1)
Vodacom
Vodacom's reply08 Apr 2019, 16:19
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team