CB
Carel B

1 reviews | Active since Jun 2014

23 Apr 2017, 12:37

I have had it with them

<p>I have been a customer with them since 2012 </p> <p>In march we upgraded our contract like normal every two years... Someone at vodacom made a mistake and added R15 000 on my account...I did not pay the R15 000 because it's not my mistake... I paid the amount that i had to toe Keep my services active but still i have to phone vodacom 7 to 8 time's a day just to unlock my phone's...I am the owner of a company and i can't afford my phone's being off i have spoken 2...3 different managers and still no assistance was received from them...</p>

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Replies (1)
Vodacom
Vodacom's reply23 Apr 2017, 13:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team