1 reviews | Active since Nov 2011
I have had Enough!!!!!!!!
<p>Last week there was a day i had R207 air time and 97MB on my phone and within a minute it all disapeared. I called customer care and was confirmed that in 1 minute all was used up but they will refund the air time and the Data that was there was not to be refunded, was told that they only do refunds for 1 time only in a month. The disapearence of Air time and Data was blammed on background Data. This is not true as background data on my phone is restricted.</p> <p> </p> <p>Last night Vodacome sent me an sms to remind me that i will soon run of Data and the balance on the sms was indicated as 199 MB. This was just before i went to be bad. woke up this morning had some whatsapp conversation, went to shower and after showering tried sending more whatsapps and my phone was not delivering any, tried to make a call and never succeeded. i then realized there was omething wrong then i checked the balance on my phone.</p> <p> </p> <p>The Data that vodacome informed me was remaining on my phone was all depleted, no reminder that i was running out of data. The air time that i had on my phone, gone..... my balance is now 0.00 for the second time this month. Please note that the background data is restricted before you blame this on me.</p> <p> </p> <p>Please refund what it mine and fix your systems</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per the Above, you said to contact me. I have waited and i couldn't buy air time until you have explained what was happening . Maybe this issue is not as important to you but it has inconvinienced my life.
Am hour ago i Purchased R5 air time. Wanted to make a call now but the air has Varnished.
If you going to ignore me, please do as you may
As per the Above, you said to contact me. I have waited and i couldn't buy air time until you have explained what was happening . Maybe this issue is not as important to you but it has inconvinienced my life.
Am hour ago i Purchased R5 air time. Wanted to make a call now but the air has Varnished.
If you going to ignore me, please do as you may
Good Day
Kindly note that your query has now been resolved.
Regards
Dominic
Best regards,
Good Day
Kindly note that your query has now been resolved.
Regards
Dominic
Best regards,
