I have few regrets, using VODACOM FIBRE currently sits at the top of my list.

If I could give a negative review, I would. I had my fibre installed on 30 March 2022. The installer left my premises notwithstanding me telling him the connection is not working, when asked to speak to an agent who can ensue wi am connected, he pretended to call vodacom and instead called a client pretending to speak to an agent. He proceeded to act as if the agent was telling him that the router was wrong. I proceeded to ask to speak to who he was talking to, I discovered it was confused client asking for him to come back and finalise her installation.

It is now 6 days later and I have received no assistance, no call no feedback from vodacom. Instead when I call their call centre, the deceit continues, and I am told different names by different agents that my ticket has been allocated to. When I speak to my ISP, they confirm the correct allocation of the ticket. The treatment is DESPICABLE. On top of this, they closed my fault log without ever communicating with me to check if the issue had been resolved, which - surprise surprise - WAS NEVER FIXED.

Afrihost is just as useless and keep telling me they are waiting for feedback from Vodacom for a week now. They can’t even bring a technician to sort this out for 6 Days. I have elected to escalate this issue to the ombudsman. This is no way to treat customers. I am disgusted.