BM
Bonita M

1 reviews | Active since Jul 2013

18 Jul 2024, 10:28

I have emailed them to cancel my monthly top up account MONTHS ago as I do not use it yet they IGNORE me and keep deducting money from my account

I have emailed them to cancel my monthly top up account MONTHS ago as I do not use it yet they IGNORE me and keep deducting money from my account. What do they not understand about CANCEL?

0
Replies (1)
Vodacom
Vodacom's reply18 Jul 2024, 13:41
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team