BM
Bonita M
1 reviews | Active since Jul 2013
18 Jul 2024, 10:28
I have emailed them to cancel my monthly top up account MONTHS ago as I do not use it yet they IGNORE me and keep deducting money from my account
I have emailed them to cancel my monthly top up account MONTHS ago as I do not use it yet they IGNORE me and keep deducting money from my account. What do they not understand about CANCEL?
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
18 Jul 2024, 13:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jul 2024, 13:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
