I have canceled my fiber contract with Vodacom due to poor service

Item: Vodacom
Rating: 1
Author: Khumbelo M

I have canceled my fiber contract with Vodacom due to poor service. I was send an email that the last payment will be June and Effective date for cancellation is: 01/07/2021 00:00:00 Now I'm trying to get new ISP service me but they are unable to activate me vuma says I already have active ISP (Vodacom). Now I don't have internet and Vodacom is not releasing the line for ISP to service me. I called them with no joy.

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Replies (1)

Vodacom's replyOfficial

07 Jul 2021, 08:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Jul 2021, 08:05

Official