I have been with Vodacom for +- 20 years no payments skipped and more than one contract with Vodacom

Good day, I have phoned Vodacom on the 06 September 2024 to cancel my Vodacom contract. The person I was dealing with at Vodacom just told me that we should not move to MTN and that MTN just overcharges. The call was cut and with me cancelling the phone contract I thought okay I have received a message stating "you will receive a SMS and E-mail with the exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed" And so came the 1st of October 2024 and I received an e-mail stating I have "migrated to a different contract" Which I did not, I immediately phoned Vodacom to correct this problem on their side as I did not want to continue with the contract, I was told that this migration would have to run for 1 month so it can only be rectified on the 1st of November. We did decide to go on with Vodacom as our service provider. We got a better deal at MTN as that is where we wanted to move to originally. On the 1st of November I want this contract closed immediately. The new contract will be taken to a different service provider. And I need the number to be port to a different service provider. I wanted the S24 Ultra in Titanium Violet with a Watch7 47mm Silver Minimum requirement is 4 Gig data and 200Minutes. I***-B contract just moved to Migration ref (received on the 1st of October) *** and when I phoned Vodacom and asked to cancel the migration (which could only be done 31 October 2024 is 5-CT2DZO2H7.