I have been waiting for my phone for weeks

I was told if I handed my phone in at the repairs center in Canal Walk, it would take approximately 9 days for it to be repaired. It has been three weeks and I haven't got feedback on the status of my phone, I haven't got a quote for repairs or approval from insurance through Vodacom. because I have a nano simcard I can't plug my sim into any other phone and Vodacom staff id not competent enough to forward all my calls to another number.<br> <br> Most of my bills are paid via internet banking which require for me to have a one time pin which is only sent to my simcard that is unavailable. As far as inconvenience goes, I'm *****ed. <br> <br> This is not just a complaint, but a reach out for help.