I have been waiting for longer than a month!

We put in a query in for our internet account on the 9/11/2015. They said it takes about 2 weeks for a reply. I am still waiting for Vodacom to let me know what they decided. Yesterday I was in Vodacom Vanderbijlpark and Rayno who works there was on the phone with head office for 40 minutes. Nobody can help, and they give the phone to some-one else. So we spoke to Tanya. To the pre paid department. To the contracts department, again to Tanya who said she will tell the team leader. They will call me back yesterday. In the meantime we do not have internet and I must pay for pay as you go. While I do have 5 GB on my other internet provider. But Vodacom locked it. I think this is terrible service.