I have been trying to upgrade my account for 3 weeks

<p>I am not sure why alternatives to going in store are offered. If there is zero assistance or service delivery. I tried to call the Upgrade call centre for 2 weeks for some advice. Most the time I would just be transferred from person to person, and nobody was the right person to speak to. On one occassion I was told systmes were down and I would be called back, which I never was. And on 2 occassions I was ismply hung up on. You get a 'rate our service' questionaire at the end of the hung up calls. I rated the service as ZERO and was never contacted about them. I then bit the bulled and upgraded by contract (without the advice I wanted) online. I was promised a new handset delivered to my office in 3 - 5 working days (depneing on where you are based. I am in the heart of Sandton and it has been 7 working days and counting. Nobody at Customer Care is able to help me. They keep transerring me to upgrades, which in turn is just sending me to another Customer Care Consultant. I have complained on the Vodacom Facebook Page, ws told to email my complaint to an address, I did this, and still no response. I am sure my upgrade is nul and void due to failure to deliver on their side. But oh dont worry, my debit order went off smoothly. Vodacom you seriously suck! Your call centre angents refuse to take responsiblity and I dont know why you try and make your offerings digital, if you can not deliver. If we must spend 3 hours waiting like an idiot in your store to be served, then be up front about it. Government instirutions are known to give better service. I have literally had it! Please go and call up my call history and see how many attempts I have made to contact you, before you dare bother contacting me about this complaint. </p>