I have been trying to speak to a human for about 6 hours now

I have been trying to speak to a human for about 6 hours now. I keep being referred to Tobi or the App. Neither can help me. I have emailed customer service and have also been sent to Tobi. I am trying to buy the Pay once upfront option which I have been buying for the last 3 years and even though the option is on the web, as soon as I click buy. I get sent to the app where I can only buy 30 days recurring