SN
Sithokozile N

1 reviews | Active since Feb 2015

03 Oct 2023, 04:40

I have been trying to cancel the data contract with Vodacom for the past 3 months but not winning this one

I have been trying to cancel the data contract with Vodacom for the past 3 months but not winning this one. They keep billing me for services that I'm no longer using. Tried calling to resolve but I'm being sent from one person to another. I'm so sick and tired of Vodacom for the bad service that I'm receiving. Now I'm getting a letter of demand for the contract I canceled. I don't know who to turn to at the moment, so frustrated and exhausted. Ported my Mtn to Vodacom, I think I will go back to Mtn. Vodacom has failed me.

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2023, 07:14
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team