SN
Sithokozile N

1 reviews | Active since Feb 2015

06 Sept 2023, 11:30

I have been trying to cancel my Data contract with Vodacom and I'm not winning

I have been trying to cancel my Data contract with Vodacom and I'm not winning. I have been billed but not used their data which they expired. I made a payment for the data that I didn't use, I was told I won't be billed but still being billed to date. I sent emails and called but not getting help at all. So disappointed in Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply06 Sept 2023, 12:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 

 Vodacom Consumer Website Team