I have been On the phone for an hour trying to get through the Retentions department to review my new contract

Item: Vodacom
Rating: 1
Author: Ntha M

I have been On the phone for an hour trying to get through the Retentions department to review my new contract. It's mission impossible. This is terrible customer service. Please get someone from the Retentions department to call me urgently.

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Replies (1)

Vodacom's replyOfficial

04 Oct 2023, 12:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Oct 2023, 12:15

Official