ES
Eduard S

1 reviews | Active since Aug 2013

12 Mar 2026, 08:22

I have been a customer with Vodacom for many years now, and therefore have done a few Upgrades over the years

I have been a customer with Vodacom for many years now, and therefore have done a few Upgrades over the years. What makes this new upgrade different is the amazing service I received from Andile. He works in the "call centre/upgrade department" in Durban North somewhere. He was so patient with me. Stayed on the phone with me for 1 hour and 13 minutes to answer all my questions, explaining in detail all the different options. He is the most amazing dude. I opted in on the 10 th of March, and this morning (12th March) I have already received delivery notification from the courier. I believe Vodacom is extremely lucky to have Andile on their team. Wish every contact I have with the corporate environment can be at this level of excellence. Thank you Andile, and Vodacom for employing such a knowledgeable and professional person. I will be back when my contract expires. Regards. Eduard

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Replies (1)
Vodacom
Vodacom's reply12 Mar 2026, 10:06
Official
 Dear Customer, 

 Thank you for making us aware of your complaint. 

 Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

 ***Please note*** Beware of phishing ****s. 

 Vodacom will not contact you via Whatsapp to request your personal details 

 Regards, 
 Vodacom Consumer Website Team