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Naideen P

1 reviews | Active since Jan 2018

12 Jan 2018, 13:17

I have been a client for Vodacom for many years. I had upgraded to a Samsung S8 on 12th May 2017 and was advised by the Consultant that I would be entitled to One free screen replacement provided my contract is within the two year period.

I took my phone to Vodacom Ghandi Square yesterday to replace the screen and today I go a telephone call from Charlotte of Vodacom Ghandi Square advising me that he call Vodacom customer care and advise them of my problem and they advised her that Samsung does not replace the screen for free anymore and I asked her since when and she rep**** since S8 came out. I said to her that the Consultant at the time I upgrade my phone on 12th May 2012 advise me of the Once off free replacement of the screen. She could not answer me. Had I known this at the I upgraded I would have bought a screen protector. The consultants only want to make sale and does not think that the customers suffer the consequences.

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Replies (6)
NP
Naideen P's update12 Jan 2018, 13:21
Reviewer Update
Sorry upgrade on 12th May 2017
Vodacom
Vodacom's reply12 Jan 2018, 14:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

NP
Naideen P's update12 Jan 2018, 15:55
Reviewer Update
Thank you I await your reply and hope it will be a favorable one.
NP
Naideen P's update12 Jan 2018, 15:59
Reviewer Update
Kindly contact me on ********** . Many Thanks
NP
Naideen P's update15 Jan 2018, 14:00
Reviewer Update
I have received an sms from vodacom today : "Vodacom Repair no. ********** 6 has been received by Vodacom Repairs Fourways Mall ********** 60. The turnaround time for a warranty repair at Vodacom Repair Centre will take approximate 2-3 days. Today I get another message Vodacom repair job no. ********** 6 costR4 254.81. Do I look mad to pay this amount. THE CONSULTANT TOLD ME THAT WHEN I UPGRADED ON 12TH MAY 2017 THAT I WILL BE ENTITLED TO ONE FREE SCREEN REPLACEMENT. THIS IS REALLY IS PATHETIC AND UNPROFESSIONAL SERVICE RENDERED BY THE CONSULTANTS. I ALSO WOULD LIKE TO BRING IT TO VODACOMS ATTENTION THAT THE CONSULTANTS AT GHANDI SQUARE DON'T TREAT THEIR CLIENTS WITH THE RESPECT THEY DESERVE AND I HAVE FIRST HAND EXPERIENCE IT WITH THEM
NP
Naideen P's update25 Jan 2018, 15:26
Reviewer Update
Thank you for your reply. My question again is that I was advised by the Consultant of Vodacom about the once off freescreen replacement. If it is not Vodacoms internal service then why again did the Consultant with all due respect lie. Is the Consultants not trained well enough to be aware of such an important information. In my personal opinion I have received very unprofessional services from Vodacom Ghandi Square Branch. Had the Consultant not lie to me I would have bought a screen protector and protected my phone. I am paying R780 per month adding 24 months R18 720.00 unbelievable hay for the service that I had received from Vodacom is pathetoc and the Consultants are only there to make the sales. I will not upgrade next and be taken like a fool by Vodacom because thats I am to Vodacom. The apology is not worth anything on the paper it is written on.