I have asked to have my contract cancelled

I have email the cancellations department about one of my contract to have them cancelled and out the number on pay as you go, of course incopetant people not doing their jobs as usual i am going to cancel the debit then i want to see you get money as i am abroad! until you sort this out i will be blocking my debit as from tomorrow. My wife is is South Africa and she is acting on my behalf so guess what you don't do the cancellation no money!!