I have an unresolved issue with Vodacom, since I laid my complain on Hello Peter and they promised me that one of their consultant will contact me, till today nothing

I have an unresolved issue with Vodacom, since I laid my complain on Hello Peter and they promised me that one of their consultant will contact me, till today nothing. The disturbing part of all is that now am being contacted by their lawyers of which they did not give them the whole truth of the story, and they also send me an email from their lawyers that I must pay the 24th month fee, I have been sending them emails and they failed to respond back to me. They claim that their calls are recorded and I have previously mentioned on my email that they must refer to the conversations I had with their consultants am still saying Jeanell will pay Vodacom because she could have fixed this issue on the 14th December 2020 when I asked her to do so