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Sharnay N
1 reviews | Active since Sept 2015
03 Jul 2023, 12:08
I have an account in arrears
I have an account in arrears. I received an email on 06/06/2034 offering me to make payment arrangement within 21 working days I responded to the email and on 28/06/2023 I sent through my details for authentication to set an arrangement. Today 03/07/2033 I received an sms indicating my no. is going to be canceled and my account is handed over to legal department Why is this when 21 working from the day I received the letter is 06/07/2023? I was given an opportunity to make arrangements before the 21 working days I responded to make arrangements but it's handed over before the 21 working days is up
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Replies (2)
Vodacom's replyOfficial
03 Jul 2023, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2023, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sharnay N's updateReviewer Update
04 Jul 2023, 09:01I would like feedback as to why I was not assisted on my first call to vodacom?
The gentleman I spoke to advised I cannot make any arrangements and my number would be cancelled and yet the 21 days from when I received your letter was not up.
He gave me some excuse as well of vodacom having a backlog on emails
I was provided the wrong information and not assisted as I should have been
Had I not laid a complaint to be assisted as I should have been in the 1st place I'd have had my number canceled and deleted. Because vodacom staff do not know what they are doing. How many other customers is this happening to? Can I have feedback please.
The gentleman I spoke to advised I cannot make any arrangements and my number would be cancelled and yet the 21 days from when I received your letter was not up.
He gave me some excuse as well of vodacom having a backlog on emails
I was provided the wrong information and not assisted as I should have been
Had I not laid a complaint to be assisted as I should have been in the 1st place I'd have had my number canceled and deleted. Because vodacom staff do not know what they are doing. How many other customers is this happening to? Can I have feedback please.
SN
Sharnay N's update04 Jul 2023, 09:01
Reviewer Update
I would like feedback as to why I was not assisted on my first call to vodacom?
The gentleman I spoke to advised I cannot make any arrangements and my number would be cancelled and yet the 21 days from when I received your letter was not up.
He gave me some excuse as well of vodacom having a backlog on emails
I was provided the wrong information and not assisted as I should have been
Had I not laid a complaint to be assisted as I should have been in the 1st place I'd have had my number canceled and deleted. Because vodacom staff do not know what they are doing. How many other customers is this happening to? Can I have feedback please.
The gentleman I spoke to advised I cannot make any arrangements and my number would be cancelled and yet the 21 days from when I received your letter was not up.
He gave me some excuse as well of vodacom having a backlog on emails
I was provided the wrong information and not assisted as I should have been
Had I not laid a complaint to be assisted as I should have been in the 1st place I'd have had my number canceled and deleted. Because vodacom staff do not know what they are doing. How many other customers is this happening to? Can I have feedback please.