I have a Vodacom Fibre account

Item: Vodacom
Rating: 1
Author: L M

I have a Vodacom Fibre account. My premium went up without any notice. I phone them on the 18/04/2024 to enquire. I asked that they forward me proof of notification on the increase They couldn't provide me with proof. It's been more than a month and I'm still waiting for someone to contact me.

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Replies (1)

Vodacom's replyOfficial

21 May 2024, 07:31

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply21 May 2024, 07:31

Official