I have a TopUp contract that cannot be 'topped up', what is the effing point????

<p>I have a TopUp contract that cannot be 'topped up', what is the effing point?!?!</p> <p>I have been a 'relatively' happy customer with FNB and Vodacom for many many years. I recently changed my number. That same day I changed my number with FNB for cellphone banking, OTP's, inContact details, etc, etc. Great! I noticed a day later that I couldn't buy airtime or data (as I have a TopUp contract) using my cellphone banking, Internet banking or even using a voucher from a store... So I phoned Vodacom Customer Care (111), who told me that it is a cellphone banking issue, so I phoned FNB ***). FNB then told me that it is actually a Vodacom's issue because the cellphone banking service that FNB offer is to make life easier for their customers and actually the problem lies with Vodacom. So I phoned Vodacom. They then told me that the USSD code (*130*321#) is FNB's and they have checked on their side and everything seem to be fine with my contract and number... So there must be a problem on FNB's side. ***!?! This backwards and forwards phoning FNB then Vodacom then FNB then Vodacom has been carrying on for a wee**** No one seems to know what the hell is the problem!!!<br />Exasperated, I went into the Vodacom Repairs store in Fourways Mall on the weekend. The gentleman who was helping me phoned FNB and was put through to a lady who told him that I cannot buy airtime or data anymore (even though I have a TOP UP contract) as FNB are currently suspending the cell phone banking service with Vodacom and we will no longer be able to buy airtime or data for Top Up contracts. WHAT!?!? She then put the phone down. Great customer care FNB!!! All the Vodacom salesmen were utterly confused by this as they have not been been given a memo or bulletin of these changes.<br />So I have now logged the problem with FNB and Vodacom and it will take 2-3 working days. ****** fantastic as I have no data or airtime on my phone, and I cannot recharge AT ALL, I can't even send "please call me's".... This is RIDICULOUS!!!!<br />I have reached the end of my tether with being given the run around by FNB and Vodacom, neither of which are willing to admit fault or fix the problem with a matter of urgency!!! I don't actually have time or patience at this point to wait 2-3 day for this f*** up to be fixed.</p>