I have a dispute regarding account my Vodacom Account being disconnected and no explanation.

To Whom it may concern.

My Vodacom number has been disconnected a few weeks ago and I have phoned the call centre and on advice, called ***. Not only is my line disconnected but my statement which is attached shows that I only have March to pay. This has been my Personal and work number for years and now I am terrible embarrassed because of this event. I was told my Line was disconnected since last November 2022 which it was not as I have been making calls all into March 2023. My Phone was ****** over the new year and when I phoned Vodacom, they mentioned the outstanding amount which I paid immediately. I have no reason to pay yet as my number is disconnected and I feel like no one is helping me rectify this issue. I have gone to the Vodacom branches twice with no success. I have had financial struggles but have tried my best to keep this phone up to date. When I missed, I caught up.

And just to confirm, I have not been able to dial any 082 number for a while as my Vodacom sim says “Emergency Calls only” which also fails to work. All this has been confirmed by onsite personnel at Vodacom.

Please find attached the latest invoice I have received from Vodacom on the 11th of April 2023.

Best Regards

Craig Smith