J
Jade

1 reviews | Active since Apr 2024

22 Apr 2024, 17:09

I have a 36 month ce...

I have a 36 month cellphone contract with Vodacom and in the duration of not yet even two years my contract amount has increased twice and that's not the amount we have agreed on when we took out our initial contract, I went into the store and was told because of the annual increase on data bundles that's why our amounts has increased and they also increased our data and minutes which we did not request for but was told it can't be changed, I'm very unhappy because my understanding of a contract is what the amount is you agreed on and signed for should be for the duration of the 36 month of your contract

0
Replies (2)
Vodacom
Vodacom's reply23 Apr 2024, 06:25
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

J
Jade's update26 Apr 2024, 16:21
Reviewer Update
I still haven't received any contact from a consultant as I was told in the response that I'll get a call from one with regards to my query