RV
Raymond V

1 reviews | Active since Dec 2018

02 Oct 2019, 15:56

I HATE VODACOM, PATHETIC, SAD THAT THEY HAVE HALF THE MARKET SHARE!!!!!!

Once again VODACOM prove how patheticly trained their staff are and *********** they are.

19 June 2019 I settled my Account, asked to pay it off and move to pre paid, the amount was R 5388.00 that they sent to me.

I paid it, signed everything and sent it back.

Nothing was done, the month of July a debit goes off of R4700. I make sure it bounces. August R4700 goes off again, I make sure it bounces again.

I call them, speak to agents, get transferred around to everyone because no one wants to work in that pathetic corporate place. The send a reference number say it will get sorted.

September, same happens, I call, I get transferred around again wasting 30 minutes of time ever call, I speak with SFISO COLIN, He says it sorted and the amout will not go off again as it was a mistake and they didn't settle the account.

They keep deiting my account SAYING I'M in ****** Arrears now, I tried to apply for a home loan, they rejected me because of PATHETIC VODACOM!!!!!,, saying I'm in Arrears..

I'm am highly ****ed off, I spend a lot of money with these bunch of IDIOTS every month, I WILL move one this is sorted, this is bull****.

FIX THE PROBLEM, I DON'T OWE VODACOM MONEY......

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2019, 07:35
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team