I HATE VODACOM, ********** SERVICE

I have been a vodacom client all my life, I have also had an iphone since 2010. I know and understand what I need to do on my side to ensure that my data does not get depleted because of apps that are operating in the background or automatic updates. My updates are set to ONLY update when using wifi. Basically according to my knowledge and the instructions of Vodacom staff I have done everything required of me to ensure my data does not get depleted for no reason.

It therefore baffles my mind how I buy airtime and data and in less than an hour of sitting there doing my nails my data gets depleted. I call vodacom and the first lady that assisted me apologised and after telling me how I need to use my phone (because according to vodacom i cannot) she offered to give me 30mb data.

Her data free data came in at 14:03, at 14:19 it was depleted with my phone sitting in my pocket. When I call vodacom back for an explanation of how this could be because I had closed all apps and the device was not in use at all. The lady helping tells me I need to switch off my data. I cannot switch off my data when I'm not using my phone and I should not have to switch off my data (customer service suggestion). I do not understand how that is a solution. She then proceeds to tell me that based on what I am telling her and what she can see I have done everything required from a data saving perspective I need to go to a vodacare store and have a technician look at what is wrong.

I don't even want your free data or airtime, is it too much to ask that my data disappear for valid reasons i.e. me using my phone. It also amazes me that when I'm using the data and airtime given to me through my contract it lasts for long periods of time but when I have to top up the same amount within 2 days its is depleted and I'm spending ridiculous amounts of money together with me my monthly contract fee. If i was not tied to this stupid contract I would have switched to another service provider.

IMPROVE YOUR CUSTOMER SERVICE AND WORK ON YOUR CLIENT RETENTION STRATEGY, STOP WASTING MONEY ON FANCY ADVERTISING