I hate vodacom!!!!!

In august i BEGGED vodacom to move my mom's debit order to the 15th of the month. they assured me it was done last month.. i again BEGGED them to put mom's account back onto debit order,, and again was assured... (i am not even going to talk about the 2 hour battle to get to the person who assured me) now.. mom's phone is again cut off, and again at legal, which means more fees. is Vodacom in so much trouble that they do this to make up monies they have lost? I now have to go through this whole process of getting mom's phone reconnected. you know what is the saddest part? my brother, who lives in America, cannot contact her now because her phone is cut off! and for him to call on to a landline, is just too expensive... how cruel can vodacom be...!!!!!