EG
Exther G

1 reviews | Active since Jul 2022

08 Jul 2022, 20:01

I HATE VODACOM

The HATE I GOT FOR VODACOM!!!!!!!! I WISH I CAN ASK MY EMPLOYER TO TAKE BACK THEIR MOBILE VODCOM PHON SO THEY CANNOT BENEFIT ON MY BEHALF. I CALLED IN 1ST OF MARCH TO CANCEL MY 2 SIM CONTRACT, HE IDIOT ON THE CALL WAS BUSY CONVINCING ME TO CONTINUE WITH THE CONTRACTS, EVENTUALLY SHE NEVER EVEN CANCELLED THE 2 CONTRACTS AS PER MY INSTRUCTONS.NOW I OWE VODACOM , I CALLED MAY TIMES TO COMPLAIN,5 PEOPLE PROMISED TO ESCALATE THE ISSUE AND PROMISED THAT SOMEONE WILL CALL ME TO RESOLVE THE ISSUE, TO DATE NO ONE HAS CALLED, WAMLKED INTO MENLYN CENTRE AND THE GUY LOGGED A CALL IN THE SYSTEM AND SHOWD ME THE LOGGED CALL WITH TICKET NUMBER***, TO DATE NO ONE IS RESOLVING THE ISSUE, INSTEAD THEY HAVE BLOCKED THE TWO NUMBERS, THIS IS SUCH A FRUSTRATION !!!!!! VODACOM CUSTOMER CARE DOES NOT CARE, NOW MY SIM GOT LOST AND I CANNOT GET A NEW SIM CAUSE THEY BLCKED THE NUMBER, THE INVOICE THEY WANT ME TO PAY IS NOT THE CONTRACT I HAD WITH THEM THEY DECIDED TO INCREASE THE CONTRACT AMOUNT WITHOUT INFORMING ME, AND THEY REFUSE TO CANCELL THE ONTRACT AFTER I CALLED THEM TO CANCEL, I WILL NOW HAVE TO TAKE THE LEGAL ROUTE AS MY NAME IS NOW TURNISHED AT CREDIT BUREU!!!!! I HATE VODACOM WITH PASSION!!! ALSO CALLED ON THE 9TH MAY, PUT ON HOLD FOR 20MINUTES HAVE A RECORDING FOR THAT CALL, THE LADY DECIDED TO CANCELL ONLY ONE CONTRACT, VODACOM CLIENT SERVICES DOES NOT TAKE THEIR CLIENTS SERIOUSLY !!! NO ONE CAN EXPLAIN WHY THERE WAS INCREASE ON THE CONTRACT THAT I CANCELLED ON THE 1ST MARCH 2022!!!!

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Replies (2)
EG
Exther G's update08 Jul 2022, 21:08
Reviewer Update
I JUST WANT VODACOM TO PAY MY MONEY BACK, AND SEND THE CORREPSONDNCE TO CONFIRM THEY MADE A MISTAKE AS MY CREDIBILITY STATUS HAS NOW BEEN TURNISHED DU TO THIS.
Vodacom
Vodacom's reply09 Jul 2022, 14:59
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team