I HATE VODACOM

I am so sick & tired with Vodacom. Their service get poorer every single year!! They called me to do a sim update and told the consultant (Michael) that I'd go to the store and see the device first because he had offered me deal with a cellphone for my other sim. He actually went and processed everything and didn't call me the next day as I had instructed him and when i got to the store, the consultant there told me I would not be able able to upgrade my device until the 24 months had ended. I called the call centre 3 times already, with today being the 4th time to have this cancelled and what these consultants (one of which is Kim) have been doing is sending emails and not following up that these cancelations have been process. It's a week later and I called them again and was told that the cancellation query was not put through and all they have been saying it to way for 24-48 hours and Kim promised to call me and give me an update, which I was an idiot to believe that and still waiting for her call. I can now officially say I HATE VODACOM!!!!!