HJ
Heinrich J

1 reviews | Active since Jan 2022

14 Jun 2025, 13:37

I HATE VODACOM!!!!!!!

Worst Service Ever!!!!! the V Contrectors at Vodacom is the most useless people ever, for 3 months i have been passed from one V Contracor to another, First some dude called Nicky, Then the next, then the next then some useless V contractor called Magdalene then to the worst V Contractor of all Kaitlen, all just because vodacom business must match a deal for 2x Galaxy tablets.... From March i've been struggling just to get a deal, i have never before felt so disrespected, each time some Idiot phones me they just tell me what i already know, and the worst part of it all is, After speaking to Customer support and technical support they informed me all that vodacom business has to do is just match a deal... Now 3Months later, vodacom cannot deliver on the deal, or they cannot deliver the devices, then they cannot this, or cannot that.... already has been over a week again and after organizing with a local vodacom shop to help me the V contractors are even ignoring the vodacom shop emplyee who has taken it apon herself to help me but she is strugging to get any assistance from the V contractors at all, Kaitlen is just ignoring her too, so i dont know where to compain anymore since vodacom customer support email is not even taking new messages anymore, so my complaint cannot even be delivered, so here i am complaining on hellopeter

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2025, 11:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team